Terms and Conditions
Fees are due and payable according to your letter of offer.
Deposit is due on acceptance of the offer. Fees for subsequent study periods are due two weeks prior to the commencement of the study period. Failure to make payment by the due date will incur additional late fees.
Unpaid fees will result in the cancellation of a student’s enrolment at the end of an appeals process. International students are required to demonstrate to the Australian Government sufficient funds to cover their studies
in Australia. As such, financial hardship is not considered grounds for appeal. A fee of $300 will be levied on students where an enrolment has to be reinstated after cancellation.

For Holmes packaged offers, the second and subsequent COEs will incur a $1500 non-refundable deposit. Where a student has a packaged offer with a partner institution, and the Holmes course is the principal course
Holmes reserves the right to impose a non-refundable deposit prior to the issue of a COE.

All fees are subject to change and It is expected fees will increase by 4-5% per year. Students are required to pay the current applicable fees which may differ from that quoted in the offer letter or on the COE. You will
be required to pay the current fee that applies from the beginning of the next study period. If you defer your course, you will be required to pay the fees applicable to your new commencement date. Students enrolled in
programs with Holmes’ partners will be required to pay the tuition and other fees set by the partner. Students should refer to the partner institutions’ websites for full information.

International & Permanent Resident Students:

Refund Policy
Student refund requests must be in writing, addressed to refunds@holmes.edu.au and include evidence supporting the request. All requests will be responded to within 28 days of receipt of request. If a refund is approved
all refunds will be paid within 14 days of the approval. If Holmes Institute is unable to commence, continue or complete the delivery of a course all unused tuition fees will be refunded within 14 days. All refunds
will be paid to the person with whom Holmes has a contract unless written authority is received by Holmes to pay another party.

Visa Rejection
Tuition fees are refunded if a visa application is rejected. Enrolment and accommodation support fees are not refundable. Where a student’s visa is refused in Australia making them ineligible to study for a course they
are currently studying, a refund of unused tuition will be granted on a pro rata basis.

Withdrawal
If an enrolment is cancelled more than 28 days prior to commencement of the course there will be a cancellation fee equivalent to 25% of tuition fees paid. If an enrolment is cancelled within 28 days of commencement
of the course, or the student does not commence on the agreed date, or withdraws from the course once it has commenced there will be no refund.
Where a student has been granted a deferral prior to commencement of a course or trimester/semester, tuition paid will be transferred to the subsequent study period. Where the student does not take up his/her place
in the subsequent study period, a refund will only be payable if the student visa is refused. Where a student’s enrolment is cancelled because of misbehaviour or breaching of visa conditions there will be no refund.
Accommodation
Accommodation fees will be refunded provided two weeks’ notice is given before the commencement date of the homestay. If students cancel accommodation within two weeks before homestay commences, two weeks
homestay fees will be deducted from the refund. Once in homestay, students must give two weeks’ notice; otherwise, two weeks homestay fee will be deducted from the refund.

Provider default is covered by the provisions of the ESOS Act 2000 and the ESOS Regulations 2001
In the unlikely event that Holmes is unable to deliver your course in full, you will be offered a refund of any unused course money you have paid to date. The refund will be paid to you within 14 days of the day on which
the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course at no extra cost to you. You have the right to choose whether you would prefer a full refund of unused course
fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement. If Holmes is unable to provide a refund or place
you in an alternative course the Tuition Protection Service (TPS) will place you in a suitable alternative course at no extra cost to you, or, if this is not possible, you will be eligible for a refund as calculated by the Fund
Manager.

FEE HELP Eligible Students:

Fee Help
Eligible students may apply for a FEE HELP loan from the Australian Government. In order to accept the loan and therefore make
payment for tuition fees, students must complete the loan application process prior to census date.
To commence the process a FEE HELP – Intention To Apply Form must be completed. You will then be directed to the government
website to agree to the terms and conditions of the loan. For further information visit www.study assist.gov.au and Holmes Policies
relating to Fee Help available at https://www.holmes.edu.au/pages/about/policies

Refund Policy – Fee Help Eligible Students
This refund policy is applicable to all domestic students who are eligible for FEE HELP irrespective of whether the students choose to
access FEE-HELP for their tuition fees.
In the event of a domestic student withdrawing or deferring from a unit of study up to and on the census date* for that unit of study:
• 100% of tuition fees paid for that unit will be refunded to the student; and
• the student will not incur a FEE-HELP debt.
• no fine or penalty will be imposed for withdrawal or deferral from studies prior to the census date
In the event of a student withdrawing or deferring from a unit of study after census date for that unit of study:
• no refund is applicable; and/or
• the student will incur a FEE-HELP debt.

Student refund requests must be in writing, addressed to refunds@holmes.edu.au and include evidence supporting the request. All
requests will be responded to within 28 days of receipt of request. If a refund is approved all refunds will be paid within 14 days of the
approval. If Holmes is unable to commence, continue or complete the delivery of a course all unused tuition fees will be refunded within
14 days. All refunds will be paid to the person with whom Holmes has a contract unless written authority is received by Holmes to pay
another party.

* A census date that is no earlier than 20% of the way through a subject will be set by Holmes Institute for each unit of study. For census
dates relevant to your course of study see the Academic Calendar. http://www.holmes.edu.au/pages/schools-and-faculties/highereducation/
fees-and-start-dates

Withdrawal - Fee Help Eligible Students
If a student withdraws from the course or individual units of study prior to census date tuition fees for that trimester will be refunded and
a FEE HELP debt will not be incurred. If the withdrawal from the course or units of study occurs after the census date, a FEE HELP debt
will be incurred and there will be no refund of tuition fees for that trimester.

Deferral
Where a student has been granted a deferral prior to commencement of a course or trimester, tuition fees paid will be transferred to the
subsequent study period. A deferred place may be held for up to 12 months.

Suspension
If suspension of the course is approved prior to census date of the semester all fees paid for that semester will be held in credit. If
student has enrolled in subjects and suspension of course is approved prior to census date all fees paid for that semester will be held in
credit. If the student has enrolled in subjects and the suspension of the course is approved after census date a FEE HELP debt will be
incurred and all fees for that semester will be payable.

Special Circumstances
A student who withdraws, defers or suspends their course or units of study after the census date and who has incurred a FEE-HELP
debt, may apply for special consideration in accordance with the Australian Government guidelines. See https://www.studyassist.gov.
au/paying-back-your-loan/cancel-your-help-debt-under-special-circumstances.
Misconduct
Where a student’s enrolment is cancelled because of misbehaviour or breaching of enrolment conditions there will be no refund.

Privacy Statement
Holmes collects personal information about you for the purpose of enrolling you into your chosen course(s) or program(s) of study. It is essential that you supply us with current and accurate details in order to process
your enrolment. We may also collect and use your information to improve our products and services. Any disclosure of your data and personal information will be done in strict adherence to Holmes’ Code of Conduct
Policy, the National Code 2018 and the Privacy and Data Protection Act 2014 (Vic). Information collected about you on this form and during your enrolment can be provided, in certain circumstances, to the Australian
Government and designated authorities and, if relevant, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager.
This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if
the Australian Consumer Law applies. For detailed policies please refer to our website www.holmes.edu.au.

Dispute Resolution
It is the policy of Holmes that any grievance lodged by a student or potential student will be resolved as swiftly as possible with fairness and equity to all concerned and at no cost to the student. All complaints should
be made in writing to the Campus Director. Holmes will endeavour to resolve the complaint within 10 working days. If not satisfied the student may appeal the outcome by writing to the Directors. If still not satisfied the
student may appeal to a third party (overseas students - overseas student ombudsman; domestic students – Resolution Institute). Further details can be found on the website, Blackboard and in the student handbook.
Address for all correspondence is studentservices@holmes.edu.au.

1- By clicking submit I hereby declare that all information given in this form and documents provided by me are true and correct. 2-Authorize Holmes Institute to obtain further official records if necessary from any educational institutions attended by me. 3-Agree to the Holmes Institute Terms and Conditions as detailed above. 4-Declare that I have read Holmes’ website, marketing material and policies before making the decision to enrol in the course.